Ipitomy IP1000 User Guide Bedienungsanleitung

IPitomy 1000 User Guide

System Overview The system is designed to be quick to setup and install. Using the Installation Worksheet to organize system information and plan

7. Select Mailbox Exit destination – this is the destination calls will be routed to when leaving a voicemail box. 8. Select Directory Type – thi

Deleting a Backup Version from the System 1. Click on PBX Setup and Database. The Database Setup page will appear. 2. To delete a copy of the Sys

Voicemail Settings 1. Select and enter Voicemail Menu settings:  Play the Envelope Message – This is the Time and Date of the call.  Say Cal

* There is no guarantee that an external mail server will work, some ISP’s or hosts may have mail filters and could block a message. Advanced Sett

Advanced Settings Advanced SIP settings define in more detail the management of network traffic. These settings are automatically provisioned when

Download a Prompt 1. Click PBX Setup and Prompts. The Edit Prompts page will appear. 2. Select a prompt from the Prompt Files on Server Window.

5. Click Save Changes. 6. Select Browse and locate the music file to be uploaded. 7. Open the file using the operating system. The file will appe

Feature Codes Found in the PBX Setup section of online administration, the IPitomy 1000 provides a set of system feature codes. These codes allow

Report for the IPitomy 1000 tracks:  Date/Time – The date and time of the call.  From – The telephone number where the call is from.  Destin

Recordings The Recordings section allows you to: o Listen to recordings. o Download recordings. o Delete recordings. This page will display

Copyright  IPitomy Communication, LLC 6 0007VRF name of the party they would like to reach. Names that match these three letters are played and

Appendices Copyright  IPitomy Communication, LLC 105 0007VRF

Copyright  IPitomy Communication, LLC 106 0007VRF Appendix 1: IP Telephones IPitomy 480i The Model 408i is an advanced, fully featured, IP scr

IPitomy 480i CT IPitomy Communications is pleased to announce the newest addition to our Enterprise IP telephone portfolio. Consisting of an adva

IPitomy 550 The IPitomy IP550 Sip based telephone is designed for busy business environments. The IP550 is the workhorse phone for any business

IPitomy 57i CT The 57i CT from IPitomy offers powerful features and flexibility in a standards based, carrier-grade advanced level, expandable, I

calls on a regular basis, the 5i Series Expansion Modules provide an intelligent choice for all Enterprise IP environments. Detailed information r

 Performance management of the SIP end-point (Softphone).  High compression CODEC support. Softphone Installation 1. Download the CounterPat

17. Select a status from the drop-down menu. An extension can be:  Active – Currently in use.  Disabled – Not currently in use. 18. Create a

o Select Enabled or Disabled. Disabled turns the forward setting off. Enabled turns the forward setting on. If the Forward setting is Enabled, you

Appendix 2: Troubleshooting Why does my Aastra phone freeze with 100% done written on the screen? The phone is attempting to access an unreachab

Before Getting Started Planning before getting started will make the setup and installation of the IPitomy 1000 simple. IPitomy has created an Ins

Glossary Analogue Telephone Adapter (ATA) – Connects a telephone to a high-speed modem and facilitates VoIP or fax calls over the internet. Backb

Packet – A unit of data transmitted over a network. Park – Parks a call in a reserved extension (park slot) and allows the call to be retrieved f

IPitomy Communications, LLC Phone: 941.306.2200 Email: [email protected] www.ipitomy.com Corporate Offices: 200 S. Washin

Expandable Analog Line/Phone Card The IP1000 equipped an expansion slot:  Analog Line Card  This card supplies four analog lines to expand the

Copyright  IPitomy Communication, LLC 9 0007VRF Connecting to a LAN

System Requirements Network Requirements Making preparations for the network in advance will assure there are no surprises. If you are going to ha

Copyright  IPitomy Communication, LLC 11 0007VRF As part of the installation it will be important to know the:  Name of Providers  Type of

System Administration About the Administration Menu IP1000’s online administration makes it simple to meet the demands of a frequently changing b

schedule. For example, to add a new extension, click the Add New button on the extension administration page.  Advanced – In several sections of

TCP/IP Settings The Networking Setup Menu defines the Internet Setup for the system’s hardware. Either to get IP address through DHCP or PPPoE,

Setting Internet Connection Type The IP1000 supports six connection types: Automatic Configuration – DHCP, Static IP, PPPoE, PPTP, L2TP, and Tels

 PPPoE –Some DSL service providers use PPPoE (Point-to-Point Protocol over Ethernet) to establish Internet connections for end-users. If DSL con

o User Name and Password – Enter the user name and password provided by service provider. User name and password will be used for authentication

192.168.1.1, the Start IP Address must be one between 192.168.1.2 and 192.168.1.254. The default Start IP Address is 192.168.1.100  Minimum Numb

 DynDNS.org o User Name, Password and Host Name – Enter the settings of the account you set up with DynDNS.org. o System – Select the DynDNS

o E-mail Address, TZO Password, and Domain Name – Enter the settings of the account set up with TZO. o Internet IP Address – The IP1000’s Inter

NAT If IP1000 is hosting your network’s connection to the Internet, select Enabled. If another Router exists in front of IP1000, select Disabled.

 Interface – Select LAN or WAN (Internet) depending on the location of the final destination. Delete This Entry To delete a route, select its nu

 Allow Remote IAX Clients – Enabling Allow Remote IAX Clients setting will allow the IAX packets to pass through the firewall. This will allow t

 IPSec Passthrough – IPSec (Internet Protocol Security) is a suite of protocols used to implement secure exchange of packets at the IP layer. 

Table of Contents Introduction ...

Access Restriction Copyright  IPitomy Communication, LLC 25 0007VRF

Internet Access Policy The Internet Access Policy screen allows you to block or allow specific kinds of Internet applications and traffic such as

Application Forwarding Single Port On this screen, forwarding applications per port basis to specified network servers is customized. Once confi

Application Application screen sets up public services on local network, such as web servers, ftp servers, e-mail servers or other specialized In

Port Range This screen instructs the IP1000 to watch outward data for specific port numbers. The IP address of the computer that matched is remem

DMZ The DMZ screen allows one local user to be exposed to the Internet for use of a special purpose service such as Internet gaming and videoconf

Internet Access Priority Select Enabled to use the QoS policy and system will allow user to setup the QoS policy. Administrators can choose to ma

o Enter a Name – Enter any name to indicate the name of the entry. o Port Range – Enter the port range that the application will use. For examp

 Priority – Select the appropriate priority: High, Medium, Normal, or Low.  Click the Add button to save your changes. New entry will appear in

Administration Administration The Administration screen allows user to change the IP PBX’s access settings and configure the UPnP (Universal Plug

Networking ... 13 TC

 Web Utility Access – HTTP (Hyper Text Transport Protocol) is the communications protocol used to connect to servers on the World Wide Web. HTTP

 Log – To access activity logs, select the Enabled radio button. While logging is enabled, users can choose to view temporary logs. Click the D

 Ping Test – The Ping test will check the status of a connection. Enter the IP address or URL of the PC whose connection you wish to test, the p

Router Information  Firmware Version – This shows version number of the IP1000’s firmware  Current Time – This shows the time set on the IP10

 MTU – Show the MTU (Maximum Transmission Unit) setting for the IP1000.  IP Release – It is available for a DHCP connection, click this button

Analog Interface The Analog Interface screen is used to configure the on-board analog ports. In IP1000, it includes 2 FXS ports and 6 FXO ports. E

Voice The Voice Settings screen is for selecting and configuring the FXO line settings.  Answer Time – Specify the time in seconds that the ana

 Rx Gain –The FXO ports may increase or attenuate the power level of the telephony port, changing gain level manually may be required. This fiel

Codec This screen is for selecting and configuring the voice codec, voice parameters. Codec  Prefer Type – Select this preferred voice codec th

 Out_wait – Enter the time in milliseconds that the FXO port keeps waiting after seizing a telephony port and before dialing out DTMF signals. T

Appendix 1: IP Telephones ... 106 IPitomy 480i

 High Cutoff Frequency – Input the high cut-off frequency that the CP tone detection will take. The default value is 550 Hz  Low Cutoff Freque

SIP Providers SIP Providers are VoIP service provider accounts or other SIP-based devices that provide PSTN connectivity. SIP provider accounts

Add a New SIP Provider 1. Click on Providers and SIP Providers. The SIP Providers landing page will appear. 2. Click on Add Provider. The Edit S

6. For the Host enter the domain or IP address associated with the SIP Provider. 7. Select the Register option needed for the SIP Provider. Yes

for reconnecting the call mid stream. 18. Select Insecure option from provided drop down list. This specifies how to handle connections with peers

23. Click the Save Changes button. 24. Click Apply Changes when ready to implement these changes to the system. Edit an Existing SIP Provider 1.

number or you can check the messages by going through the voicemail gateway or dialing 924.  Schedules route callers to different destinations o

are dictated by CODECs. Different CODECs compress voice packets differently. G.711 is the most common and highest quality, but consumes the most b

Create Create new extensions for selected phones. You can upload extension details in a file or manually enter information. No Assign Assign exi

Select All, None, Check or uncheck multiple s with the click of No Invert checkboxea button. Refresh Scan the network for devices. Scanning is d

Introduction About the IPitomy 1000 The IPitomy 1000 is a powerful business communications platform. It is a pure IP PBX designed to use IP networ

Advanc Filter Settings ge how the network scanning is performed. It only limits splayed. This means that if you only want to change filters it is

attempt to scan the network more often than this you only get results stored from a previous scan. Maximum wait rn. Maximum number of seconds to w

commands. User Password b User Name & Password Phone’s Wemay have to be specified if the phone is not using factory default settings for thes

the “Create” button. This takes you to the Extension Creation page. 3. Enter the new extension information or upload a CSV file for the extension

5. Check the Auto Number check box. 6. If Auto-Discovery is going to be used skip to Step7. If Auto Discovery is not going to be used than fil

(Add up to 180 keys) 57i 30 Yes 536EM & 560EM (Add up to 180 keys) Phones with top and bottom key areas will display shortcut links for

Fwd Off Set Fwd Fwd Gateway Park Menu Intercom Directory Callers Services Forwarding Off Set Forwarding Number Tip: Keys will only work if the Sy

Incoming A call is ringing the extension. Outgoing A call is being placed from the extension. To program a key’s state: Check the desired

*US-Pacific *US-Alaska *US-Aleutian *US-Hawaii Volume Controls Headset Transmit Gain This is the audio volume level (dB) transmitted by the PBX

When a phone has a Module Type set you will see the Module Type name and quick links to module keys at the top of the page. The most advanced modu

How This Guide Works Web-based System Setup This is a Reference Guide designed to help you install and use the IPitomy 1000. Each section of the g

3. Insert the Name or department associated with the extension being created. 4. Create an Extension Number for this person or department. 5. Pop

Groups can answer calls to this extension. 11. Create a Pickup Group. This number must match the Call Group number(s). It defines the Call Group N

4. Enter the telephone number. Changing a Forwarding Number While Away from an Extension Only unconditional forwarding can be changed from a touc

Copyright  IPitomy Communication, LLC 68 0007VRF

Phone Type It is necessary to enter the MAC address of each telephone. The telephones have a barcode with the MAC ID printed on them. The phone

CODEC Permissions (Allow CODECs) These transmission speeds are delivered by the service provider and automatically register in the extension throu

 Allow Incoming Intercom Paging – Permits a page to be heard through this extension.  Allow Outgoing Intercom Paging – Permits a page to be ma

Park- This key will park the call in an available park assignment. Voicemail- This button will take the caller to their voicemail login. Pause-

Create an extension or extensions to be used by IP550 phones by browsing to Destinations and then Extensions and create either a single extensio

For further instruction on the .CSV feature please refer to the Product Installation Manual for the PBX product that you are installing. Once you

Product Overview IPitomy 1000 Components Understanding the IPitomy 1000’s architecture and how it works will make installing the system simple. Po

interface It should also be noted that you can always perform the standard Auto-Discovery that has been available for Aastra Phone sets. This pro

mapping feature via the Smart Personal Console simply log in to your SPC, then browse to My Account and then access the My Phone Settings Link.

Service Cathy Caldwell 123 Gretchen Goodall 134 David Dawson 124 Peter Polk 135 Susan Smith 125 Robert Reed 126 Using this ring g

 East Coast Sales, press 1.  West Coast Sales, press 2.  Customer Service, press 3.  Accounting, press 4. Calls sent to these groups might

 Ring All – Ring all phones in the group.  Round Robin – Distributes calls to extensions consecutively one after the other. Delivers a new cal

5. Click Apply Changes when ready to implement changes to the system. Delete a Group 1. Click on Destinations and Groups. The Groups page will app

This menu example is used to automatically route callers to the destination (person or group) they would like to speak to. The automated attendant

When a caller pressed “1” they would hear a menu prompt for Menu 2: For sales in:  New York, press 1.  Florida, press 2.  California, press

Advanced Menu Settings Advanced menu settings create rules by which the menu will operate. They also permit other dialing options if callers do no

can also control how callers enter the conference. If the “Announce on enter” checkbox is checked, callers will be prompted to record their name a

 Groups and extensions will be populated for creating automated attendant (menu) routing.  Destinations will be populated for use in setting u

5. Check “Announce on enter” if caller’s should announce their names to other participants in the conference. 6. Check “Enter Muted” if callers sh

Creating a Voicemail Box Without An Associated Extension 1. Click Destinations and Voicemail. The Voicemail page will appear with any extensions t

Delete a Voicemail Box 1. Click on Destinations and Voicemail. The Menus page will appear. 2. Click Delete. The Voicemail box will be removed. S

Groups, Extensions, Locations in the Business (Conference Rooms), People, Voicemail Boxes, or Branch Offices (other office locations). 6. Check A

Deleting a Holiday 1. Click on Destinations and Schedules. The Schedules page will appear. 2. Click the Schedule Name containing the Holiday to b

8. Leave qualify at 30000. 9. Click Save Changes 10. Click Apply Changes Configuring Office 2 1. Click on Destinations and Branch Offices. The Br

Branch Extensions can also be added to a branch office. These extensions are created through the add extension field at the bottom of the branch o

destination for all calls. Setting the Default Incoming Destination To set the Default Incoming Destination: 1. Click on Call Routing and Incom

 10 digit dialing  11 digit (1+ dialing)  International  Emergency Calls  Custom Dialing These routes cannot be deleted from the system. Ad

Adding a Service Provider 1. Select a service provider from the drop-down box to the left of the Trunks list. 2. Click Add. The service provider